Terms & Conditions

Buying from The Perfect Pressie Products With Confidence

Making a purchase from The Perfect Pressie couldn't be easier. Just browse our store and add any items that you wish to buy to your shopping basket. When you've finished, simply click on 'Checkout', where you'll be asked for a few details to aid us in completing the order, and be given the option to pay for your order via PayPal or credit/debit card.

You will receive confirmation of your order.  This is to advise you that we have received your order. It does not indicate that a contract exists between us.  We have included this term to protect us in the case that a mistake has been made in pricing, where we may have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We reserve the right to temporarily remove any item for sale from our website, and also to completely discontinue any item.

This may be caused by a problem with the quality of a stock item, or where an error has been made on our stock file, and therefore, there may be a delay from when the decision is made, to the item being removed from sale.

If you happen to purchase an item that we temporarily remove, or decide to discontinue, a refund for that sole item will be offered to the purchaser.

Tax Charges

Please note that all our charges include VAT at the standard rate of 20%.

Payment Security

When the order is placed at our website, you will be re-directed to the payment gateway provided by Shopify (who provide our website) or PayPal (depending on your choice), where your payment will be processed using the highest levels of security. No card details will be saved on our website.

Delivery

Depending on the item, we will deliver your product via Royal Mail, My Hermes, or a similar courier depending on the size of the item you have purchased.

On occasion we may need your phone number so we (or the courier service we use) can contact you regarding delivery.

Dispatch

We aim to dispatch your products within 2 to 4 working days.

Should an error have been made and the the item is out of stock, we will contact you to discuss options. If no alternative is acceptable to you, then we will offer you an immediate refund and cancel the order.

If you purchase multiple items together they should be delivered together, but please note that this cannot be guaranteed (due to size, weight and availability of the item etc).

Insurance

Small items we send are usually are done so via first class Royal Mail, which is not insured. Delays in the postal service is not unknown. In the event of an item you have ordered not being delivered to you, please contact us as soon a possible so we can resolve the matter.  There will be certain times of the year when service standards take longer e.g. Christmas, Black Friday, Cyber Monday, Easter.  This may be due to increased levels of postal items, as well as public holidays.

When we use a Courier service (Hermes/UPS etc.) the items are insured until it reaches your address. Some items may need a signature upon arrival depending on the item.

We ship certain items internationally. All international shipments are not insured and are sent via Royal mail.

Returns

Your rights to return goods are protected under the EU Distance Selling Directive.

You have the right, under the distance selling act to refuse/return an unwanted item within 14 days. The 14 day period begins on the day of delivery.

The liability for the delivery and return postage is upon you, and must be in the exact same condition, with the original packaging remaining intact.

If you have received an item that is incorrect or faulty, you must notify us as soon as you have received it, within the indicated time scale of these delivery terms.

We offer a guarantee on all items supplied by us and we aim to make all of our customers happy. However there may be times when items arrive damaged due to delivery. Customers must inform us within 2 days of delivery to receive a replacement order of that item or a refund. Items will be replaced at no cost to you once we received evidence of damaged goods. Evidence can be provided by emailing a photograph to us of the damaged items. We will refund if you wish. If the fault is ours we will replace or refund immediately.

We will not be liable for the cost of postage for any returned items, unless we are at fault.  However if a new item is shipped out as a replacement, we will cover this charge.

Any missing/damaged/incorrect items from your order must be reported to us within 2 days of receipt of your parcel. Claims after that period will not be honoured.

At this time we cannot refund unwanted orders. We can however offer exchanges for other products to the same value.

Images

Please note that the product images may, from time to time, be slightly different, but will represent the actual product. The item used for photographic purposes may not be the item you receive, therefore the colour, shades, pattern, seam joins of the images may appear slightly differently.

Terms

Upon purchasing your item from us you are automatically making a request to us to arrange a delivery on your behalf, and we will endeavour to have your order delivered to your UK address within 14 working days, which excludes weekends and bank holidays.

All goods remain the property of The Perfect Pressie until full payment for the goods has been received.

As delays can happen and be unforeseen.  The Perfect Pressie accepts no liability for any delay or failure to deliver within our estimated time-scales, as these are a guide only.

It is you (the customer) who is responsible for supplying us with the correct delivery address details. We are not liable for any loss of money, due to postage, if an incorrect address has been provided to us.

As mentioned, some items delivered may require a signature. Please ensure you are available for the signature request. If a person, other than the named customer, from the specified delivery address signs for the delivery, the liability for that item still belongs to the named customer.

If you receive your products from a courier it is VERY IMPORTANT to ensure that you have checked the packaging of your goods, and that its condition is good BEFORE you sign the delivery note.  If not, you must ensure that they make a note of this prior to signing for it.  Similarly, if the package has been opened, please make ensure it is noted prior to signing for the package.  Then inform us immediately if you have received or opened parcel.

100% SATISFACTION GUARANTEE!

If you are not 100% happy with your order, simply return it and we will refund you.  However, if the item is not faulty, we will not refund the P&P cost (where applicable) or cover your return P&P.

At this time we cannot refund unwanted orders. We can however offer exchanges for other products to the same value.

Contacting Us

If you need to reach us, you can contact us via email or through the form on the "Contact Us" page.

Covid-19

We will endeavor to fulfill all orders paid for, although due to government restrictions there may be a longer wait than normal.

All precautions will be taken whilst fulfilling your order to help prevent to spread of Covid-19.